Rodney and Charlene’s Forever Home in Broadwater: Client Story

When Rodney and Charlene set out to build their forever home in Broadwater, they knew they wanted a design that could be tailored to their family’s lifestyle and future.

While they explored a number of builders during the early stages of their journey, it was Summit South West’s transparency, value for money and exceptional customer service that ultimately gave them the confidence to move forward. With a focus on creating a home their children could grow up in and share with friends, they were able to bring their vision to life through a collaborative and enjoyable building experience.

Key Insights

  • Rodney and Charlene chose Summit South West after comparing several builders, valuing the team’s honesty, transparency and customer service.
  • Summit’s competitive pricing gave them greater flexibility to customise the home and personalise the design.
  • New Home Consultant, Karen King’s exceptional customer service, transparent communication and honest approach gave Rodney and Charlene confidence from the very beginning.
  • Construction Supervisor, Andy Bennett was praised for his communication, flexibility and support throughout the build.
  • Prestart Consultant, Belinda Stennett, helped simplify the selection process through clear communication and expert guidance.
  • The build progressed quickly, with construction completed in under a year.
  • The home was designed with family living in mind, featuring generous storage, a large games room and spaces for their children to enjoy for years to come.

Finding the Right Builder

When the time came to build, Rodney and Charlene knew they wanted a home that felt uniquely theirs. After exploring several builders and considering a custom design, they were drawn to Summit South West through the experience they had with New Home Consultant Karen King.

Her honest approach, clear communication and willingness to answer questions helped build trust from the very beginning. “Her customer service was exceptional, and we found the pricing of Summit to be really good in comparison to some of the other builders.”

For Rodney and Charlene, transparency was one of the biggest deciding factors. “There was no smoke and mirrors. It was all laid out really clearly. “Having visibility over costs and variations gave them confidence throughout the process and allowed them to make informed decisions when customising their home.

Designing a Forever Home

As a home they planned to live in for years to come, functionality was just as important as style. The couple wanted a layout that would support their family as their children grew older, with a large games room, generous living spaces and plenty of storage throughout the home.

Storage played a major role in selecting the right floor plan, from spacious wardrobes for the children to a well-appointed laundry and a generous walk-in robe in the master suite. They also fell in love with the home’s high ceilings, spacious kitchen and thoughtfully designed ensuite, creating a home that balances practicality with everyday comfort.

A Team That Made the Difference

Throughout the build, Rodney and Charlene felt supported by a team that genuinely cared about delivering a great outcome.

Construction Supervisor, Andy Bennett, was a standout. “He was amazing. He was relatable, open, flexible and really good to work with. We can’t recommend him highly enough.”

The build progressed faster than expected, with the slab poured in February and keys handed over by mid-December. Belinda Stennett also played an important role during prestart, helping guide selections and ensuring every detail was carefully considered. “She was really helpful. Great communication via email and face-to-face, and she was very much across everything.”

Why Choose Summit South West for Your Next Build?

For Rodney and Charlene, building with Summit South West came down to trust. From transparent pricing and strong communication to a supportive team and quality craftsmanship, every stage of the journey reinforced that they had made the right choice. Today, they’re enjoying a home designed around the way their family lives — with space to grow, entertain and create memories for years to come.